Account deletion and closure

ACCOUNT DELETION AND CLOSURE

1. Right to request closure

You may request closure of your Lovelike account at any time, without having to justify your request to Lovelike for the purpose of that closure. Closure is a process you initiate and that is completed by confirmation sent to the email address associated with your account.

2. How to request closure in the application

While signed in, go to your account Settings and the section dedicated to account closure. To avoid accidental requests, you will be asked to confirm your intention explicitly (for example, by typing the confirmation word shown on screen). After that confirmation, our system records the closure request linked to your user identifier.

3. Email confirmation (required step)

To protect your account and your email address, closure does not take effect immediately from a single tap in the app: we send a message to the email address on file with a secure link (single-use and time-limited). The closure process is only completed when you open that link and confirm closure as instructed in the email. If you do not receive the message, check your spam or junk folder; if the issue continues, contact Lovelike support using the channels indicated on the website or in the application.

4. Session state after the request

After you request closure in the app, your session may remain active until you complete confirmation via email or until you sign out manually. We recommend completing the email step as soon as possible if you intend to stop using the account.

5. Effects of confirmed closure

After valid confirmation by email, we will, in line with our systems and legal obligations, deactivate the access account and close the Lovelike profile data tied to that account within the product. Closure may make recovery of the same account or the same profile data irreversible as they existed before the request.

6. Data that may be retained

Even after account closure, certain records may need to be retained for periods set by law or legitimate obligations (for example: accounting or tax duties, dispute resolution, performance of contracts already entered into, fraud prevention, or security requirements). In those cases, processing is limited to what is strictly necessary for those purposes and for the duration permitted by law.

7. Requests for further information

For questions about exercising data protection rights (access, rectification, objection, restriction, portability, or erasure, as applicable) or about processing after closure, you should use the privacy contacts stated in Lovelike's general privacy policy and on lovelike.app.

8. Changes to this text

This section may be updated to reflect legal changes or changes to the closure process. The date of the last revision will be shown on the page where this text is published.